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Communications Excellence

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Course Introduction

  • Overview

Top Level Concepts

  • The Cost of Poor Communications

Communications Checklist

  • Understanding the Environment
  • Creating the Communications Plan
  • Determining Your Approach
  • Sending the Message
  • Receiving the Message
  • Watching for Barriers
  • Confirming Understanding

Key Learnings

  • Taking Appropriate Action
  • The Communications Loop

Course Summary

  • Review